My Norton cannot remove a virus file, what should I do?

Answer by  hsf (35)

You should try restarting Windows in Safe Mode (by pressing the F8 key as your computer boots up) and try scanning the computer again.

Answer by  Thejones (227)

Depending on the file you can try various programs like Malwarebytes Anti-Malware, Lavasoft's Adaware, or as a last case scenario try Combofix. If those don't work you can try to manually delete the file if you know where it is. You will need to start the computer in Safe mode first.

Answer by  Att4372 (1704)

First, make sure you have an up to date version of Norton. You should be getting weekly updates to the virus files. If not, log into Norton and download the latest update. Note, you must have a paid subscription to get updates. (My Norton is on auto renewal. ) If Norton still can't, try McAfee.

Answer by  palmerino (637)

You should google search malwarebytes and download the free version. This software rocks and has been able to remove all kinds of viruses from my pc.

Answer by  DreamScaper (354)

Try another anti virus software to see if it can remove it. Some virii are harder to remove. You might need to google the name of the virus (if known) and see if there are instructions on a respected site to manually remove the virus. Once you remove it, scan again to make sure it's 100% fully removed.

Answer by  technogeek (6640)

There's a chance that the file is not actually a virus but a spy ware. There was an instance where needed to run one spy ware program because there was a file that was blocking my main spy ware program from working. You might need to run a different program.

Answer by  Atomicrayon (2504)

If you have successfully identified the virus file name you can check for further instructions by using a search engine to see what others have done to remove it. Most of the time viruses may be removed manually by reading and closely following instructions that online techs have previously posted.

Answer by  Kit (558)

There are free anti-malware and/or antivirues. Try downloading "Avira Antivir Personal" or "Malwarebyte". They're free of charge. If the virus is very persistent, then do a reload of Windows.

Answer by  Amber40 (24961)

Well the first thing to do is look online for a virus specific removal tool. Then use this to remove it and rescan to make sure it worked.

Answer by  raj75 (47)

First you have to update the version of norton anti virus software or you can use the latest version of norton in your system.