Question by  Pantherz (30)

What is a typical job description for a position in customer service?

I see job listings but no description.


Answer by  bug57 (1048)

For most retail jobs, customer service positions entail the following: handling customer questions and concerns, stocking and maintaining inventory, processing sales and returns through a cash register or other point of sale system, and occasional maintenance of the premesis, i.e. sweeping, cleaning up, et cetera. Specific knowledge of certain products may be required.


Answer by  Dean (4035)

A customer service position requires dealing directly with the public, specifically the consumers of the company's products or services, either face-to-face or on an automated dialer (phone).


Answer by  Christian9247 (5042)

Customer Service covers everything! The reason you don't see a detail jump description is cause you do it all from cashier work to fetching carts. Plan-o-grams and layouts to stock and inventory to shipping and receiving.


Answer by  bean11 (2803)

Customer service generally entails interacting with people who have complaints or issues with a company or service. This job can be fairly demanding because you have to deal with unhappy people frequently, but if you have good people skills then you might be successful.


Answer by  acelanders67 (381)

A position in customer service demands a person who has a lot of communication skills. Whether on the phone or simply greeting people at a desk, a person in this position has to be a great speaker.

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