What is the difference between a receptionist and a front desk agent?

Answer by  Inge (484)

These are virtually the same positions. Companies use different terminology to attract potential employees. The intrigue of the unknown lures clients to read on. The main focus should be on the actual job description, rather than title.

Answer by  linsm (898)

The receptionist can be restricted to answering the phone and taking messages, along with very basic computer skills. The front desk agent is found at the main front desk of a large hotel, who handles reservations, assisting arriving customers in obtaining their room, and ensuring they enjoy their stay.

Answer by  Macegg (7)

The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. However, both roles are very similar to one another.

Answer by  Anonymous

Front Desk Executive can take initiative and can be decision maker whereas receptionist cannot take any decision by its own At Front Desk more of Administrration and HR work is carried out and at reception only calls & welcoming guest!

Answer by  Anonymous

Receptionist is old fashioned and mostly used in a small business organisations. The qualification of a receptionist is a secondary school certificate while a front desk officer has above school certificate (e.g. OND, HND or BSC) To some, the word receptionist is becoming offensive when you compare their qualifications.

Answer by  Anonymous

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