Tell me about it. The site seems dated there are links or pages that lead to nowhere. And you can't find the model of shoe or boot you want. They should put a better search engine type thing on that site. Or at least label their products better.
The Doc Martens website appears to be aimed at those who already are fans of the shoes, and who just want to wander through the site and see pictures of new shows. It lacks a front-page element to draw in curious newcomers.
I do not find the Doc Martens website hard to navigate. Along the left side of the webpage are clearly defined categories. Also, customer service is easy to locate.