Question by  nathan63 (20)

Why will my email address not go through?

I have an underline in my email address and am having problems getting it to go through.


Answer by  hcg2711 (9)

Usually an underlined email address means that it is a valid address. Check the spelling of the address, including punctuation and other characters. Ensure that you are not mistaking and underscore (_) with a hyphen (-). Ensure that there are no spaces in the email address. An email address with a space is not valid.


Answer by  silli586 (1103)

Are you talking about signing in? You may have the wrong password, or you may have done a dash instead of an underscore. Otherwise if you can't get it to go through you may need to make a new email account, which luckily is free of charge in case you have to.

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