How do I describe the job duties of a customer service person?

Answer by  ncdaisygirl (175)

A customer service person is someone who is in a service role - they are there to help other people with problems or concerns. This person can work in many fields such as retail, electronics, or other jobs. They answer questions and field concerns; they try to solve problems for the customer.

Answer by  Karen54 (971)

Specifically list the core duties of the position such as answering phone calls, researching questions, processing paperwork, meeting with clients, maintaining continuing education if the position requires it, expected time frames to handle certain duties, include names of specific computer programs used i. e. Word, Excel, Quickbooks.

Answer by  msmichele (4)

Answer any questions a customer may have. A customer service person is readily available to the customer in a polite and courteous manner.

Answer by  TrishJohnson (67)

Typically, a customer service person is either dealing with customers or potential customers via telephone, in person, or both. The job duties then would entail reception duties, product or service knowledge, depending on the nature of the business and industry.

Answer by  Anonymous

a customer service person,really is the eye of the company,bcos he/she speaks for the company.